In accordance with the EU General Data Protection Regulation (GDPR herein) requirements commencing May 2018, Dr Lisa Anderson trading as Rockdoc London Limited has prepared a privacy policy as set out below.

1. Confidentiality

The confidentiality of patient information is of paramount concern to Dr Lisa Anderson.

Dr Lisa Anderson mainly consults at The Platinum Medical Centre, the outpatient department of The Wellington Hospital and all patients are required to register on arrival on the HCA system. This will be carried out by the Registrations Team. When registering for your appointment with Dr Lisa Anderson, the Registrations Team at The Platinum Medical Centre will collect registration information such as:

  • Your name
  • Your date of birth
  • Your contact details (email address, phone number and address) and emergency/Next of Kin contact details
  • Religion
  • Sexual orientation
  • Marital status
  • Occupation
  • Ethnicity
  • Medical history

We process this information under our direct contract with you the patient to provide healthcare services.

We may also collect information from third parties such as family members, legal guardians, insurance companies or other people you have authorised to provide your personal information to us and we do this under Legitimate Interest if there is no implied contract in place with you as a patient.

Medical records are stored in compliance with standards set by the General Medical Council.

Why do we collect and use your personal information:

  • To provide you with services
  • For communicating with you about our products and services
  • For quality assurance purposes
  • To make disclosures as required by regulatory bodies such as GMC and CQC
  • Where you request or have consented to insurance companies who are paying for your service
  • Where you request it, to provide it to your GP, laboratory services or other healthcare practitioners to whom we refer you
  • To process your payment for products and services

Medical information will be kept confidential, it will only be disclosed to those involved with your treatment or care, or to their agents and, if applicable, to any person or organisation who may be responsible for meeting your treatment expenses, or their agents.

Specifically, in order to fulfil our obligations to provide healthcare services we will share your data as follows:

  • Within our team to ensure we deliver the best possible care, which includes Doctors (including Locum Doctors), nurses and Administrative staff (including for medical typists and filing).
  • With any third party specialist with whom we may believe it is appropriate to refer you to (we will only do this after consulting with you).
  • With third party diagnostic providers, for example blood laboratories or imaging companies.
  • With our out of hours call answering service.
  • With our IT service provider who hosts and provides our IT and email systems

We only disclose your information to a third party when we need to do so to provide a service that you have requested unless we are required to do so by law.

2. Research and Marketing

Dr Lisa Anderson DOES NOT disclose any identifiable or anonymised patient information to third parties for the purposes of research.

Dr Lisa Anderson DOES NOT disclose patient information to third parties for the purposes of marketing products and services.

2. Use of Cookies on our Site

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are.

A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.

When you visit our website we send you a cookie. Cookies may be used in the following ways:

  • To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
  • To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Two types of cookies may be used on this website; session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

3. Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

4. Fraud

Information may be disclosed to others with a view to preventing fraud and collecting unpaid debts.